When confirmed, standard orders are dispatched within 2 to 3 weeks and delivered to all major cities.
Urgent Orders:
For urgent orders, expect delivery within 15 working days with an additional charge of $35.
- All orders are dispatched through our trusted courier partners.
- Tracking information is updated promptly upon shipment.
Damaged Goods:
If you receive damaged goods, contact us immediately at info@vellumvogue.com
Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Guam:
Most items can be shipped to these locations via Standard Ground service, with an estimated delivery time of 2 to 3 weeks. Business days are Monday-Friday, excluding federal holidays within the United States. Orders must be received and credit authorization cleared by 12:00 p.m. EST for processing.
Delivery:
Your order will be completed by the specified delivery date in the Dispatch Confirmation or within 30 days if not specified, unless exceptional circumstances arise.
- Delivery will be made to the address you provide.
- Geographically remote addresses may be subject to delivery limitations, and we will notify you before accepting the order.
- We reserve the right not to deliver to any country restricted by applicable export laws.
- Orders cannot be delivered to PO Box or similar addresses.
- Products in the same order can be delivered to different addresses within the continental United States.
Deliveries occur Monday to Saturday, excluding bank and public holidays, generally between 8 am and 5 pm. Specific delivery times cannot be guaranteed. The courier may require a signature for deliveries.
Compliance:
You must comply with the laws and regulations of the destination country. We are not liable for any breach by you of such laws.
Cancellations:
Orders cannot be changed or cancelled once submitted. For questions, contact Vellum Vogue Customer Service at info@vellumvogue.com. Refer to our return policy for returns and refunds.