OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order?

To place an order, simply browse our website, and select the items you wish to purchase, including your preferred size. If you want to customize your order, follow the specific steps outlined on our customization page. Proceed to checkout, enter your shipping and payment information, and you're all set!

Can I return or exchange a product? What's your return policy?

Yes, almost all products can be returned or exchanged within 30 days of purchase. However, please note that not all items are eligible for return or exchange due to hygiene or customization reasons. Items must be unused and in their original packaging. Refer to our Returns & Exchanges policy for specific details.

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Standard delivery typically takes 10 - 15 business days, while expedited shipping will get your order to you within 5-8 business days.

Do you offer international shipping?

Absolutely! We offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. You can choose your preferred payment option at checkout.

How do I track my order once it's been shipped?

Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Are the products covered by a warranty or guarantee?

Yes, all our products come with a standard manufacturer's warranty. Please check the product details or contact Customer Service for specific warranty information.

Do you have a size guide or measurement chart for your clothing items?

Yes, we provide a detailed size guide for each clothing item to help you find the perfect fit. You can find this information on the product page under the "Size Guide" tab.

How can I contact Customer Service for assistance?

You can click the "Contact Us" link on our website to reach our Customer Service team. Alternatively, you can chat live with a representative or send us an email, and we'll respond promptly

Are there any ongoing promotions or discounts available?

We frequently run promotions and discounts, which are advertised on our website, through our email newsletter, and on our social media channels. Be sure to follow us on social media and sign up for our newsletter to stay updated on the latest deals and offers.

Live Chat

If you need urgent help or have a pressing question, hit the button below to chat live with a Customer Service rep. If we're not around, send us an email, and we'll respond within 20-36 hours.

INFORMATION ABOUT US

Reach out to Vellum Vogue (The Leather Jacket Company) for any questions you have about their products.